Dire Threads ships from Toronto, Ontario.
Most Canadian orders are shipped via Canada Post.
We ship international orders through Clickship, an over-the-border courier. Packages are taken to a depot in New York State, then transferred to USPS/UPS and/or other postal services for final delivery.
ORDER PROCESSING & SHIPPING TIMES
We process and fulfill orders 1-2 times a week.
Once your order has been placed, you will receive a confirmation email. Please check your junk folders if you have not received this email.
Once your order has been packed and shipped, you will receive a shipping confirmation email containing your tracking number.
Once your order has been inducted into the postal system, delivery times are estimated as:
USA: 1-4 days*
Canada: 3-21 days* (most orders arrive within 1 week)
International: 4-21 days*
*Please note that these are estimated based on postal service standards and are not guaranteed shipping times. If you have a tracking number it means that your order is on the way!
Dire Threads will not take responsibility for lost in transit, stolen, or damaged packages. Once the package is en route it is your responsibility to track it and be there to receive it.
Dire Threads will not take responsibility and has no control over any possible duties or customs fees. We are not responsible for processing delays, transfers to your local carriers in your country, mail strikes, etc.
RETURN TO SENDER
If your package does not successfully deliver it will be sent back to us via Canada Post or courier. This is typically due to insufficient address information, or if the mail carrier claims they were unable to deliver for whatever reason.
If the package needs to cross the border again, receiving it can take 2-3 weeks. Your tracking information will state "Returned to Original Sender".
Once the package is back in our hands we will restock it and refund you the cost of the item, minus the shipping cost and a $5 return fee.
Please contact us at firstname.lastname@example.org for any questions about your order.